Meet the team

QQ is a family run business with a team we are proud of...

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Meet the Smith family ...

Jacqui Smith (Owner)

Jacqui has owned and managed Quintessential Quarters since February 2013 gaining a fantastic reputation for the business in that time. Her past experience includes starting up a licensed dog boarding business in Edinburgh providing tailor-made care for each individual dog, which quickly developed an excellent reputation amongst all her Clients. She is passionate about animals and her working career started as a Trainee Veterinary Nurse in Berkshire. She has always owned both dogs and cats and has a wealth of knowledge in their health and welfare. She is a Qualified Pet First Aider. She gained a distinction in The City & Guilds Level 3 Certificate of the Operational Principles of Kennels & Catteries. She is a Kennel Club Assured Breeder of Flat-coated Retrievers, and has enjoyed some success in the dog show world with her dogs and those she has bred including a Show Champion and placings at Crufts. Jacqui holds a City & Guilds Level 3 Qualification in Dog Grooming where she gained a Distinction after training with Jitka Krizova at Vita Canis in Uttoxeter. Jacqui has a working knowledge of gundog training and regularly enjoys taking her own personally trained retrievers out to pick up on a shoot. She is currently studying for her Level 4 Accredited Advanced Canine Behaviour Diploma with the British College of Canine Studies.

Andy Smith (Owner)

Having retired as a Lieutenant Colonel from the Armed Forces after 34 years, and holding an MA and MBA in Business Management, Andrew ensures that Quintessential Quarters runs with military precision including a punctual daily routine so that all pets feel happy and regularly attended to. His role includes being responsible for the Health and Safety of all our employees and of the Health and Safety of our Boarders. He is the Fire Officer, Head of Accounts and Maintenance Engineer. As a fitness fanatic, Andrew has always loved taking the dogs for a countryside run if they are fit enough to keep up with him. He also has a special place in his heart for cats as he grew up with them as a boy, and of course we have two of our own in the family, Flossie a Blue Tabby Maine Coon and Fleur a common old Tabby Moggie.


Dr. Rachael Smith DVM MRCVS

After 5 long years at University Rachael qualified as a Veterinary Surgeon in January 2012.  Since then she has completed a Feline Medicine Internship with the "Goddess of Cats" Professor Danielle Gunn-Moore and also spent time working in a very busy first opinion practice. Rachael completed an internship at Nottingham Universities veterinary hospital in Derby to specialise in small animal medicine.  She is currently volunteering in the Cook Islands for an animal charity but will be home in September 2014 to take up a position with Vets Now.  During her visits to QQ, Rachael provides ad hoc training, advice and support to all the team. 

Joshua Smith

Josh has completed his BA in English and Film Studies at Greenwich University, and will graduate from his MA in Film Studies and Philosophy at KCL/SOAS in January '15. Due to living in London, Josh has limited involvement at QQ, but he produced the QQ introductory video which you will find on our home page, and whenever he comes to visit  he helps out wherever he can - with strict orders from Mum!

Rachael says "Our family are true animal lovers and I have no doubt that with the support of the excellent QQ team your dog or cat will be provided with gold standard care throughout their stay. When caring for animals attention to detail is of paramount importance and something my family takes great pride in being exceptional at, no ear infection, subtle lameness, depressed cat, anxious dog or runny poo will go unnoticed! You can rely on us to act in a prompt and sensible manner with great empathy for your pet. I also know that the staff at QQ are extremely knowledgeable because I have personally discussed husbandry and healthcare with them. Rest assured that the health and emotional well-being of your animal is our main priority, I will personally be involved in all activities at QQ and look forward to meeting you and your lovely pets!"


Meet the Team ...

Olivia Watson (Kennel Technician)

Olivia has been a member of the QQ team since September 2014. She is 21 years old and studied level 3 Extended Diploma in Animal Management at Reaseheath College. Olivia has worked in a kennel and cattery environment since she was 15 and has also volunteered for the RSPCA. Olivia has shown a passion for animals from a very young age, she has an English springer spaniel and guinea pigs of her own. Olivia enjoys caring for the customers and animals that board here with us at QQ.

Paige Challinor (Kennel Technician)

Paige is 20 years old and has been working here at QQ from the 3rd May 2015. She studied at Reaseheath College and gained her level 3 Extended Diploma in Animal Management. Paige also has precious experience in a kennel environment and has volunteered at a dog rescue centre. Paige is very passionate about working with the dogs and cats she also has two Staffordshire bull terriers of her own. Paige enjoys working alongside everyone here at QQ to help provide the best care for our boarders.


Pamela Walklet (Kennel Technician)

Pamela is a qualified Veterinary Nurse who helps out at QQ when she can. She throughly enjoys caring for the dogs and providing the high standard of care that QQ offers. She has recently gained a certificate in canine and feline behaviour and has a keen interest in this area. Pam has two dogs of her own a whippet called Neville and lurched called Flynn who love nothing better than chasing each other around the fields

Callan Ferneyhough (Kennel Technician)

Callan joined us in April 2013 having completed two weeks work experience at QQ back in March 2008. He graduated from the University of Liverpool with a BSc (Hons) in Zoology, and after travelling to Asia for six months, working with tigers. Callan has now completed his second year at the University of Liverpool studying Veterinary Medicine. He joins the team during the holiday season when we need his long legs for walking dogs, his ever expanding knowledge of animal care, his charm & winning smile to greet our customers at Reception.

Kai Cahun (Kennel Technician)

Kai joined QQ in August 2014 having completed a week of work experience. He is currently in his first year of Vet School at the University of Liverpool, and so works at QQ during the holiday season. He is the proud owner of a Welsh section D horse, on which he enjoys competing at local show jumping competitions, in addition to the family rabbit! He loves working with our client's beloved cats and dogs, and alongside his colleagues who also have the same passion and care for animals.


Charlotte Bradford (Kennel Technician)

Charlotte has worked at Quintessential Quarters for many years. She has a very calm and practical approach when dealing with animals. She is particularly good with nervous dogs and cats putting them at ease, so they soon become her best friend. Charlotte works as a maths teacher so keeps our invoices correct when she is here during the holidays.

Ellen Wilkes (Kennel Technician)

Ellen is 18 years old and started at QQ in January 2016. Currently, she's completing her A Level exams in the hope to study Veterinary Medicine in the near future. She has a strong love and passion for animals, with a wide variety of volunteer work, ranging from cats and dogs to kinkajous to capuchin monkeys.

Georgia Hulme (Kennel Technician)

Georgia is 16 years old and started at QQ for her bronze Duke of Edinburgh, since then she has become a permanent member of the QQ team. She is currently studying for her A-levels and aspires to study veterinary medicine at university. She works weekends and has had lots of animal based work experience Including sheep and wildlife. She also volunteered at the stables and enjoys weekly horse riding lessons. Georgia also has a Tibetan terrier Harvey who enjoys boarding here and a rabbit.


Aemillia Nicholson (Kennel Technician)

Aemillia started at QQ on 1st May 2017 as an Apprentice from Reaseheath College and is doing her workplace learning whilst studying Animal Care Level 2. She transferred her Apprenticeship from another workplace learning environment at WKD dogs. In the time she has been here she has improved her knowledge and her confidence enormously. She is extremely hard working, and is a natural when it comes to animal care. She is totally at ease around dogs and cats. She is sympathetic to their needs and very observant about their health and care. Aemillia is very approachable and friendly towards our customers with a mature head on young shoulders. In her spare time she looks after an assortment of family dogs at home and trains some of them in agility. She has qualified several times for the Great Britain Junior Agility team and has competed with her dogs at Crufts.

Jessica Scott (Kennel Technician)

Jessica joined our team on 1st December 2017 as an Apprentice from Reaseheath College studying Animal Care Level 3, and has transferred her workplace learning from Chetwynd Firs Boarding Kennels in Telford. Jessica is a very enthusiastic animal lover who is very keen to develop her skills further, particularly as a Dog Groomer. She has successfully completed an OCN Introduction to Dog Grooming Level 3 Course at Reaseheath College. Since starting with us she has attended a Pet Styling Course to enhance her skills with Vita Canis Dog Grooming Salon and Spa. Jessica is by a very good dog grooming stylist and with further experience will soon be fully professional.