FAQs

Get answers to your questions here


Q. What is Quintessential Quarters?

A. Quintessential Quarters are a small and exclusive boarding cattery that offers care and accommodation of distinction. Owned by Jacqui and Andy, this friendly, family run business has already set a bench mark to which other facilities are judged.

Q. What makes us different?

A. By talking to our customers, we have found that they feel at ease knowing that we have a broad knowledge of animals, animal welfare and care, as well as a working partnership with a number of veterinary practices. Each cat is cared for individually by qualified and dedicated staff.

Q. Where are you?

A. Quintessential Quarters,
Gorsey Lane,
Lower Hatton,
Cotes Heath,
Staffordshire,
ST21 6SH
Telephone: 01782 791070
www.quintessentialcattery.co.uk

Q. Who is your Appointed Veterinary Practice?

A. Shires,
Eccleshall Road,
Walton,
Stone,
Staffordshire,
ST15 OHJ
Telephone: 01785 813955
www.shiresvets.com

Q. When are you open?

A. Enquiries Daily 08:00 – 18:00
Checking in Monday – Saturday 10:00 - 18:00
Checking in Sundays only 10:00 - 15:00
Checking out Monday – Sunday 09:30 – 18:00*

*Refer to your booking confirmation letter

Q. How do the charges work?

A. A daily charge will apply on the day of arrival. Pets collected before 10:00 am on day of departure will not be charged. Pets collected after 10:00 am on day of departure will be charged a full daily rate until day of collection. Final balances must be paid in full prior to departure of pet(s).

Q. What is included in the price?

A. The accommodation and undercover run area, heating, lighting, boarding diet, bedding, baskets, treats, play, pet insurance & VAT.

Q. Do I have to pay a deposit?

A. Yes, we do ask for a deposit of £50.00 per unit of accommodation in order to secure a booking. The payment will be deducted from the balance owing. If the cost of boarding is less than £50.00 then the full payment is required. All deposits are non refundable and non transferable. We operate a strict first come first served policy so please act quickly to reduce the likelihood of disappointment. It is the client’s responsibility to confirm that a deposit payment has been received. We are not responsible for any payments lost in the post.

Q. How can I pay for boarding?

A. The easiest way to pay for the boarding is by debit or credit/charge card when booking. Our preferred method of payment is cash, cheque, delta or maestro (switch). A non refundable 2.5% surcharge is payable for credit/charge card transactions. The cattery fees are subject to change, peak prices and bank holiday rates over the Christmas and New Year period also apply. The most up to date prices are available on the website and will be quoted when you make your reservation.

Q. Do you provide socialisation days?

A. Yes, a short and pleasurable experience for all pets and their owners is vitally important. The facilities must be booked well in advance so please plan your stay carefully.

Q. What do I need to bring with me?

A. We recommend you bring a small item of clothing that the cat can associate with; this can be left in the unit and will help to settle your cat during the first day of its stay.

In the interest of hygiene and health and safety Quintessential Quarters Limited do not recommend bedding or baskets to be brought into the cattery. We provide the original ‘Vetbed’ for cattery boarders. This excellent product is recommended by Veterinary Practitioners and considered the professionals’ choice because of its hygienic, non-irritant and non allergenic properties. The product has unrivalled resilience, heat properties, air permeability (BS4578) and unique drainage characteristics keeping your pet in exceptional comfort. The product can be laundered at 90 degrees and dried in minutes.

Q. Toys

A. You may bring your pet’s favourite toy with you for them to have during their stay. No inventories are made when you arrive so please ask for the toys before checking out. We will hold onto toys for 28 days, after which any unclaimed items are forwarded to a local charity.

Q. Treats

A. Quintessential Quarters will provide treats throughout the day for your pets. However please feel free, if you wish, to bring your pet’s favourite treat's.

Q. Vaccination Certificate

A. In accordance with the Animal Boarding Establishment Act 1963, a current vaccination certificate must be produced for each animal on the day of arrival other wise boarding will be refused.

Q. What vaccinations do I need for my cat?

A. A current vaccination certificate which identifies inoculation against feline entities, feline respiratory disease and FeLV must be produced for each animal on the day of arrival other wise boarding will be refused. The record of vaccination must be completed four weeks before the boarding date. A shorter time is expectable if suitable veterinary evidence is available.

Q. What are my responsibilities?

A. It is the owner’s obligation to inform Quintessential Quarters of any signs, symptoms, or changes in behaviour that may be related to an impending illness. If the animal is the carrier of an infectious disease, there is a possibility that it will contaminate the other boarders. Our commitment is to provide the highest level of care and hygiene, however, we cannot guarantee the integrity of our clients and therefore each owner boards their animal at their own risk.

Q. What happens if my pet is ill during its stay?

A. Recognising that things aren't quite right is very important. Little things will tell us that your pet is unwell. It could be a loss of appetite, feeling lethargic or a change in its normal behaviour, so early detection and taking action is essential. If this were to happen, we have a very special area where we can monitor your pet and keep a record of any changes. Sometimes it is necessary to seek medical attention.

Quintessential Quarters reserves the right to contact your veterinary practitioner in order to receive medical, behavioural advice or history relating to each boarder. Your pet will be covered by Pet Plan insurance, subject to the normal conditions of the policy (details available on request). In case of a suspected illness or injury, a veterinary surgeon maybe contacted and your animal examined. Prescribed treatments that the veterinary surgeon considers vital to the animals health and welfare will be administered. Quintessential Quarters will meet the costs for veterinary fees for any illness or injury up to the value of the policy. The cover excludes fees in connection with breeding, preventative vaccinations and any pre-existing conditions.

Q. What happens if my pet is on medication during its stay?

A. Quintessential Quarters will administer medication, but the container must be clearly marked with your name, the pet’s name, date, dispensed by, dosage rate and strength. Medication will only be given in accordance with the instructions. We will generally medicate non prescription medication free of charge, prescription and complicated regimes (e.g. multiple dosages or injections) will attract an additional charge which will be explained to you on checking in. If your pet is on medication then a medical chart/record is signed by you identifying the prescription and dosage. During the guest's stay, each dose given is recorded on a medical chart. The document is produced for you prior to departure. The owner, Karen Flint, is a qualified nurse and has the responsibility and experience to administer prescribed medicines according to instructions given by the client's Veterinary Surgeon.

Q. Why is 1-2-1 care so important?

A. We are committed to providing the very best level of care for every animal that visits our exclusive cattery. To enable us to do this we create an animal profile. When you check in we ask a series of questions about your pet such as your animal’s favourite reward, play game, responses to humans and to other cats, aggression screening, destructiveness, phobias, fears or panicking, recent visits to the vets (please be honest) and other points of interest. Each staff member is appointed a small number of animals to care for, offering continuity of care. Due to our extended knowledge of your pet we can quickly monitor any changes in their health or behaviour and act accordingly. Together our aim is to make every stay at Quintessential Quarters a pleasure for everyone.

Q. What will my cat be doing during its stay?

A. Boarding at Quintessential Quarters is action packed and full of activity. Our aim is to constructively occupy your pet throughout its stay to quite simply prevent boredom. The regular socialisation sessions with our qualified staff also dramatically reduce behavioural problems such as hyperactivity and destructive chewing. Enrichment is an important element during the animal’s stay. Each boarder is allowed 24 hours access to an enclosed enrichment area, which is designed to stimulate the cat's mind by discovering, through sight, touch, smell, sound and taste the various elements.

Q. What other services can you provide for my pet?

A. Medication
We will generally medicate free of charge, but if the prescription regime is complicated (e.g. multiple dosages or injections) then we will make an additional charge which will be explained to you on checking in. Please refer to the medication section.

Q. Do you provide the food for my pet?

A. Where customers express no preference in food, we automatically choose Arden Grange. Not only because of its super premium hypoallergenic quality, but we know from personal experience that animals greatly benefit from the diet. Free samples and leaflets are available on request.

In addition to Arden Grange, we also provide all the regular branded meals such as pouches and mousses for our feline guests. Please do not bring food or water bowls, as they are all provided.

Q. Do you supply raised bowls?

A. Yes, please ask a member of staff when you check your pet into the unit.

Q. What do I do when I arrive?

A. When you arrive at Quintessential Quarters please leave your animals in your car until attended to. A member of staff will check your pet details and assist you in settling them in.

Q. Can I collect my pet early?

A. Once boarding has commenced, days booked and not taken will be charged in full. This includes pets arriving with no proof of vaccination.

Q. What happens if I am late?

A. A penalty charge of £35.00 per unit of accommodation allocated will be incurred for any late departure. We advise you to book additional days to allow for errors in transport and other unplanned events.

Q. What do I need to do when I get home?

A. Generally clients collect their pets between 09:30 am – 10:00 am. Please inform the staff if you do not you’re your cat to be fed prior to departure.